Return & Refund Policy

REFUND & RETURN POLICY

Return Policy

• If you are not satisfied with your online purchase, merchandise must be returned within 14 days of receipt of shipment for a refund.
• At this time, no returns or exchanges can be made at our store location.
• Merchandise MUST have tags attached and hygienic liners in place – having never been removed.
• Merchandise MUST be in the new and unused condition – cannot be damaged.
• All sale items are FINAL SALE – cannot be returned or exchanged.  (Promotions not included)
• Shipping and handling charges will not be refunded.
• The customer is responsible for the return shipping costs to The Victoria’s Lash Stop.
• When returning merchandise, we recommend that you get a tracking number and/or delivery confirmation to ensure proper delivery of your return.
• We are not responsible for lost or unconfirmed shipments.

Damaged Items

• Please inspect merchandise as soon as it arrives.
• If an item is damaged or defected, please notify us immediately by emailing us at info@victoriaslashstop.com with invoice and item number.
• Damage claims must be made within 48 hours of package arrival.  No claims can be made after 48 hours.

Return Procedure

• Fill out Return Form that was included in your package.
• Neatly pack merchandise and Return Form in package and seal securely.
• Ship back to us using the carrier of your choice.  (We recommend that you get a tracking number and/or confirmation number)

Please send online returns to:

The Victoria’s Lash Stop

Attn: Web Return

245 S. Beverly Drive

Beverly Hills, CA 90212

If you have any questions please email us at info@victoriaslashstop.com